Business IT Support

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With a medium to large size network (20+ users), fast response

time becomes the biggest need. Together with excelent technical

knowledge and superior troubleshooting skills, we offer the following:

 

SLA (Service level Agreement)

 

SLA off-site

Silver, Gold and Platinum Levels available.

Levels are based on guaranteed response times and support hours included.

SLA includes the following services:

 

SLA on-site

1st Level Technician is on-site

Half-day and Full-day options available.

SLA includes the following services:

 

Firewall Configuration and Support