Fast IT

Business IT Support

With a medium to large size network (20+ users), fast response

time becomes the biggest need. Together with excelent technical

knowledge and superior troubleshooting skills, we offer the following:

 

SLA (Service level Agreement)

 

SLA off-site

Silver, Gold and Platinum Levels available.

Levels are based on guaranteed response times and support hours included.

SLA includes the following services:

  • 1st and 2nd Level hardware and software support.
  • 1st and 2nd Level Server hardware and software support.
  • Remote Support.
  • Phone Support.
  • Patch Management.
  • Server and Backup monitoring.

 

SLA on-site

1st Level Technician is on-site

Half-day and Full-day options available.

SLA includes the following services:

  • Unlimited 1st and 2nd level hardware and software support
  • Unlimited 1st and 2nd level Server hardware and software support.
  • Remote Support.
  • Phone Support.
  • Patch Management.
  • Server and Backup monitoring.

 

Firewall Configuration and Support

  • Supply, Configure and support Linux IPTables firewall and Proxy server
  • Can block websites
  • Can report on sites visited

Fast IT

Best IT support